Last Updated: July 15, 2025

Welcome to Milkman Foods. By accessing or using our website at Milkman Foods, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

Introduction

These Terms and Conditions govern your use of our platform, services, and products provided through our website. By using our site, you confirm that you are of legal age and agree to these terms in full. If you disagree with any part of these terms, you must not use our website.

Products and Services

Milkman Foods offers fresh dairy products and groceries for online ordering and local delivery. We reserve the right to modify or discontinue any product at any time without prior notice.

• Product availability is subject to change based on inventory.
• All images shown are for illustrative purposes only.
• We aim to provide accurate descriptions, but do not guarantee that all information is error-free.

Orders and Subscriptions

You can place orders as a one-time purchase or through a subscription plan (e.g., weekly, bi-weekly). By placing an order:

• You agree to provide accurate, complete, and current billing and delivery information.
• Subscription plans will auto-renew unless canceled prior to the next billing cycle.
• You can manage or cancel your subscription via your account dashboard or by contacting our support team.

Payments

All payments must be made in Canadian Dollars (CAD). Accepted payment methods include:

• E-Transfer
• Cash on Delivery

Payments through e-transfer must be received before your order is confirmed. Failure to process payment may result in order cancellation.

Deliveries

• Deliveries are available within designated service areas only.
• Delivery days and time slots are chosen at checkout or based on subscription preferences.
• Customers must ensure someone is available to receive the delivery or provide specific delivery instructions.
• We are not liable for missed deliveries due to incorrect or incomplete address information.

Returns and Refunds

We strive for 100% satisfaction. If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery.
• Refunds or replacements are offered at our discretion.
• Perishable items may not be eligible for return due to food safety regulations.

Account and Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Notify us immediately of any unauthorized access.
• Not use another user’s account without permission.

We reserve the right to terminate or suspend accounts at our discretion.

Intellectual Property

All content, trademarks, logos, images, and designs on our site are the property of Milkman Foods and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written consent.

Limitation of Liability

Milkman Foods is not liable for any indirect, incidental, or consequential damages arising from:

• The use of or inability to use our website or services.
• Errors, delays, or interruptions in delivery.
• Third-party actions or services.

Our total liability is limited to the amount paid for your order.

Modifications

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting on this page. Continued use of the site after modifications constitutes acceptance of the revised terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia and applicable federal laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts in British Columbia.

Contact Us

For questions or concerns regarding these Terms, here you can contact us.